SHIPPING THE CRATE TO YOU
For west coast orders, your enclosure will most likely be shipped. However depending on the magnitude of the set up, I have even been asked to fly out and assemble the enclosure after it was shipped. and
other times by a trucking company contracted out by us....
In this case shown below, it entailed the unit being
properly packed by
us building a custom crate specifically for the enclosure. There can be up to 2 large
crates depending on size of order. These crates are shipped
to the nearest trucking terminal in your area.
They are then picked up by a local trucking Co. that has
lift-gate service, (which is already arranged by
us & paid for). This Company is contracted out by us to deliver
to your home or business. It will call you once they have
it in their possession to know when it can be delivered to
you during the week; not weekend.
If the consumer(you)are going to assemble it yourself, (applies
only to smaller units) you must arrange to have help to unpack
it & get it into your home. The trucking Company is not responsible
You will need a screw gun to take the crates apart. (They
will be too heavy and bulky to get through the door). It would
also be good to have them placed into a garage of some sort
if you are not able to open them right away for its protection.
Setting up the unit includes the decorating of the interior
display such as installing the rock fountain, mounting the
vines & greenery, and then getting the unit up and running. We video tape
each unit step by step to ensure ease of assembly on DVD
| PERSONAL DELIVERY
Because customer satisfaction is our priority, we deliver
most of our units to ensure proper handling & set up. Delivery of the unit sometimes will be delivered by us personally especially if you live in on the East Coast to Central USA. Depending on size of enclosure or if another delivery is on
the way we use our trailer to.